Get answers to your questions regarding insurances, referrals, and payment plans.

Insurance/Billing Related Questions

		What insurance does Cardiovascular Center of Hampton Roads accept?
		Do I need a referral?
		How will I know if I have a co-payment?
		Why do I need to show my insurance card at each visit?
		How do I reach Cardiovascular Center of Hampton Roads if I have a question about my bill?
		How may I pay for my medical services?
		Where do I send my payment?
		Why haven't I received a bill yet?
		Why did it take so long for my insurance to pay?
		Why does the bill show a balance forward, instead of claim detail?
		What if I can't pay my bill in full?

What insurance does Cardiovascular Center of Hampton Roads accept?
We participate with most major insurance carriers and will bill both primary and secondary insurance plans as a courtesy to our patients. Please check with your insurance company about your particular coverage as participation can change from time to time. The insurance coverage we accept includes:

Alliance/MAMSI Aetna Blue Cross/Blue Shield Cigna HealthKeepers Mailhandlers Medicare

Private Healthcare Systems Sentara/Optima Tricare United Healthcare Virginia Health Network Virginia Medicaid

Do I need a referral?
If your insurance plan requires a referral for you to see us, you are responsible for obtaining a referral authorization from your primary care physician. If we have not received an authorization prior to your arrival at the office, your non-emergent appointment may need to be rescheduled.

How will I know if I have a co-payment?
If your insurance contract requires that you pay a co-payment for office services, it will be clearly printed on your insurance card. Some policies require their subscribers only pay a co-payment for office visits. Others require a co-payment for each encounter. Since policies vary widely, please contact your carrier if you have any questions about your co-payment obligation.

Why do I need to show my insurance card at each visit?
A patient's insurance plan may change many times so to be sure we have current information, we ask to see your insurance card each time. Inaccurate insurance information can delay payment and may lead to increased medical costs for all patients.

How do I reach Cardiovascular Center of Hampton Roads if I have a question about my bill?
The Cardiovascular Center of Hampton Roads business office can be reached at (757) 223-6600 Monday through Thursday from 9:00 a.m. to 4:00 p.m. and Friday from 9:00 a.m. to 1:00 p.m. After hours, you may leave a voice mail message and your call will be returned.

How may I pay for my medical services?
We accept payment by cash, check, VISA, and Mastercard.

Where do I send my payment?
Please send your payment to:

Cardiovascular Center of Hampton Roads
11803 Jefferson Avenue, Suite 110
Newport News, VA 23606

You may also pay your bill in any of our office locations.

Why haven't I received a bill yet?
We do not send statements until your insurance carrier has been billed and processed your claim. Your statement will then show what your insurance has paid and any portion of the balance due from the patient.

Why did it take so long for my insurance to pay?
Insurance billing requires many steps and can take many weeks to complete. We are available for any questions that you may have about your bill. We work with the insurance company to ensure correct claims processing. However, questions about how your insurance provider processed a specific claim should be directed to your insurance company. They can answer questions regarding how your policy and coverage apply to your care.

Why does the bill show a balance forward, instead of claim detail?
The first billing is always itemized. Future bills will have the current itemized detail, but the prior billings will show as a balance forward. Please keep all itemized statements for your records. If at a later date you need an itemized detail summary, please call our business office at (757) 223-6600.

What if I can't pay my bill in full?
We request that all balances be paid upon receipt, or broken down into three equal monthly payments. If you are unable to do either of these options, a payment plan may be offered. Please contact our business office at (757) 223-6600 for details.